Crap Customer Service - Manchester Airport
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Stephen Coates' Website - stevecoates.net |
Created: October 2014 |
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First up in my new series on crap customer service, is Manchester Airport (in the north of England). I recently visited there on my way to Amsterdam (in The Netherlands), where I went for a short holiday.At Amsterdam Schipol airport, the Dutch security staff, who
worked for the very poorly regarded G4S company, spoke good
English, were polite, and carried out their silly and pointless
duties with respect, and a smile. Here is Manchester Airport's response. No mention of English
language fluency, but apparently they are expected to be polite,
and there are supervisors who have a different uniform and are
located on a raised podium.
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